At Slaney Healthcare Marketplace, we are committed to delivering your healthcare products safely, efficiently, and on time. We partner with trusted logistics providers to ensure a seamless delivery experience across India.
Order Processing
- Orders are processed after successful payment confirmation and verification.
- Most orders are dispatched within 1–3 business days, subject to product availability.
- Orders placed on Sundays or public holidays will be processed on the next business day.
Delivery Timeline
- Standard delivery typically takes 3–7 business days, depending on the delivery location and courier service availability.
- Delivery timelines for remote or non-serviceable locations may vary.
- Estimated delivery dates are indicative and may be affected by factors beyond our control, including weather conditions, natural disasters, government restrictions, or logistics disruptions.
Shipping Charges
- Shipping charges, if applicable, will be displayed during checkout before payment.
- Promotional offers such as free shipping may be available on selected products or order values.
Order Tracking
- Once your order is shipped, you will receive a shipment confirmation along with tracking details via email, SMS, or WhatsApp (where applicable), enabling you to monitor your order status.
Delivery Attempts
- Our logistics partners will make reasonable attempts to deliver your order to the shipping address provided.
- If delivery cannot be completed due to an incorrect address, recipient unavailability, or repeated failed delivery attempts, the order may be returned to us. Additional shipping charges may apply for re-dispatch.
Damaged or Incorrect Deliveries
- If you receive a damaged, defective, tampered, or incorrect product, please contact our Customer Support at support@slaney.in within 48 hours of delivery with your order details and supporting photographs. We will review your request and provide an appropriate resolution in accordance with our Return & Refund Policy.