Introduction
Slaney Healthcare Private Limited ("Slaney Healthcare", "Company", "we", "our" or "us") is committed to protecting the privacy and personal information of every individual who accesses or uses shop.slaneyhealthcare.com ("Website"). This Privacy Policy describes how we collect, use, store, process, disclose and otherwise handle your personal information when you visit the Website, create an account, purchase products, register as a distributor, apply for employment opportunities, submit enquiries or otherwise interact with us through the Website.
This Privacy Policy forms an integral part of the Terms & Conditions governing the use of the Website. By accessing or using the Website or by providing your personal information, you acknowledge that you have read, understood and agreed to the collection, use, disclosure and processing of your personal information in accordance with this Privacy Policy.
The Company processes personal information in accordance with the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000 and other applicable laws in force in India.
Applicability
This Privacy Policy applies to all visitors, registered users, customers, prospective customers, distributors, business partners, job applicants and any other individuals who access or interact with the Website.
This Privacy Policy governs the processing of personal information collected through the Website, including information provided while creating a user account, placing an order, making a payment, requesting customer support, registering as a distributor, applying through the Careers section, subscribing to our communications or otherwise communicating with Slaney Healthcare. This Privacy Policy does not apply to any third-party websites, applications or services that may be linked through the Website.
Information We Collect
Depending upon your interaction with the Website and the services requested by you, Slaney Healthcare may collect personal information including your name, mobile number, email address, billing address, shipping address, city, state, postal code, organisation or hospital name, GSTIN or other tax identification details where applicable, username and password, communication preferences and any other information voluntarily provided by you.
Where you create an account on the Website, we may collect and maintain information relating to your account credentials, saved addresses, purchase history, order preferences and other information required to provide and administer your account.
When you place an order through the Website, we may collect information relating to the products purchased, order number, invoices, payment status, shipment details, delivery confirmations, returns, replacements, warranty requests and customer support interactions.
Where you submit an enquiry, register as a distributor or business partner or otherwise communicate with us, we may collect information relating to your organisation, business address, licences, registrations, GST details, contact information of authorised representatives, banking information required for onboarding and payments and such other information as may be necessary for evaluating your request or establishing a commercial relationship.
Where you apply for employment opportunities through the Careers section of the Website, we may collect information contained in your resume or curriculum vitae, educational qualifications, employment history, professional experience and other information voluntarily provided by you for recruitment purposes.
If the Website permits users to submit ratings, reviews, testimonials or feedback relating to products or services, we may collect, display and use such information in accordance with this Privacy Policy and the Terms & Conditions.
We may also automatically collect certain technical information including your Internet Protocol (IP) address, browser type, operating system, device information, pages visited, browsing behaviour, date and time of access, referring website and similar technical information through cookies and related technologies for security, operational and analytical purposes.
Payments made through the Website are processed by authorised third-party payment service providers. Slaney Healthcare does not collect or store complete debit card numbers, credit card numbers, CVV, UPI PIN, internet banking passwords or similar confidential payment credentials. However, we may retain payment status, transaction reference numbers and other information necessary for accounting, reconciliation and legal compliance.
Purpose of Collection and Processing
Slaney Healthcare collects and processes personal information for legitimate business and lawful purposes. Such purposes include creating and managing user accounts, verifying user identity, processing and fulfilling orders, arranging shipment and delivery of products, generating invoices, processing payments, providing customer support, responding to enquiries and complaints, processing distributor registrations, evaluating employment applications, administering warranty claims, facilitating returns and replacements where applicable, communicating order confirmations, invoices, shipping updates and delivery notifications and maintaining records relating to customer transactions.
We may also process personal information to maintain purchase history, improve our products and services, analyse customer preferences, conduct internal business analytics, manage inventory, protect the security and integrity of the Website, prevent fraud and unauthorised activities, enforce our legal and contractual rights, comply with applicable legal and regulatory obligations and fulfil any other purpose reasonably connected with the operation of our business.
Where required for regulatory, quality assurance or product safety purposes, Slaney Healthcare may use your personal information to communicate product recalls, field safety corrective actions, safety advisories, regulatory updates or other important information relating to products purchased through the Website.
Subject to applicable law and your communication preferences, we may also use your contact details to send newsletters, promotional offers, product updates, surveys and other marketing communications. You may opt out of receiving such communications at any time by following the unsubscribe instructions contained in such communications or by contacting us.
Where required under applicable law, Slaney Healthcare shall obtain your consent before processing your personal information for any purpose that is not reasonably connected with the purpose for which such information was originally collected.
Disclosure of Personal Information
Slaney Healthcare does not sell, rent or trade your personal information to third parties.
We may disclose your personal information to our employees, affiliates, group companies, logistics and courier partners, warehouse operators, payment gateway providers, banks, technology service providers, cloud hosting providers, professional advisors, auditors, insurers and other service providers who require such information for providing services on our behalf or for fulfilling the purposes described in this Privacy Policy.
Personal information may also be disclosed where required by applicable law, pursuant to an order of a court, tribunal or governmental authority, for complying with statutory obligations, protecting our legal rights, investigating fraud or unlawful activities, enforcing our contractual rights or protecting the safety, security and property of Slaney Healthcare, its users or the public.
In the event of any merger, acquisition, restructuring, business transfer or sale of assets, personal information may be transferred to the acquiring or successor entity in accordance with applicable law.
Cookies and Similar Technologies
The Website uses cookies and similar technologies to enable essential Website functionality, authenticate users, maintain login sessions, preserve shopping cart information, remember user preferences, improve Website performance, analyse visitor behaviour, detect fraudulent activities, maintain security and enhance the overall user experience.
You may configure your browser settings to refuse or delete cookies at any time. However, disabling cookies may affect certain features and functionality of the Website. By continuing to use the Website without disabling cookies, you acknowledge the use of cookies in accordance with this Privacy Policy.
Data Security
Slaney Healthcare implements reasonable technical, administrative and organisational safeguards designed to protect personal information against accidental loss, unauthorised access, disclosure, alteration or destruction. Access to personal information is restricted to authorised personnel and service providers who require such information for legitimate business purposes.
While we endeavour to use commercially reasonable security measures, no method of electronic transmission or storage is completely secure. Accordingly, Slaney Healthcare cannot guarantee absolute security of any information transmitted through the Website. Users are responsible for maintaining the confidentiality of their account credentials and should promptly notify us of any unauthorised access to or use of their account.
Data Retention
Slaney Healthcare retains personal information only for as long as it is necessary to fulfil the purposes for which such information was collected, to provide products and services requested by you, to comply with applicable legal, regulatory, accounting and tax requirements, to resolve disputes, to enforce our contractual rights and to fulfil our legitimate business interests.
Information relating to customer accounts, orders, invoices, payments, warranties, returns, replacements, regulatory compliance and customer support interactions may be retained for such period as may be required under applicable law or as may be reasonably necessary for the establishment, exercise or defence of legal claims. Upon expiry of the applicable retention period, personal information shall be deleted, anonymised or otherwise disposed of in accordance with applicable law and our internal record retention practices.
Cross-Border Transfer of Personal Information
In the course of our business operations, your personal information may be processed, stored or transferred outside India where such transfer is necessary for the purposes described in this Privacy Policy or is otherwise permitted under applicable law. Slaney Healthcare shall take reasonable steps to ensure that any such transfer is undertaken in accordance with the Digital Personal Data Protection Act, 2023 and that appropriate safeguards are implemented to protect your personal information.
Your Rights
Subject to applicable law, you may have the right to seek access to your personal information, request correction or updating of inaccurate or incomplete personal information, request erasure of your personal information where such retention is no longer necessary, withdraw any consent previously provided by you and seek redressal of any grievance relating to the processing of your personal information.
Where you wish to exercise any of the above rights, you may contact Slaney Healthcare using the contact details provided in this Privacy Policy. We may require you to verify your identity before processing any such request and may refuse or restrict a request where permitted or required under applicable law.
Withdrawal of consent shall not affect the lawfulness of any processing undertaken prior to such withdrawal and may affect our ability to provide certain products, services or Website functionalities.
Third-Party Websites
The Website may contain links to websites, applications or services operated by third parties for your convenience. Such third-party websites operate independently of Slaney Healthcare and are governed by their own privacy policies and terms of use.
Slaney Healthcare does not control and shall not be responsible for the privacy practices, security, content or availability of any third-party website or service. Users are encouraged to review the privacy policies of such third parties before providing any personal information.
Children's Privacy
The Website is intended for use by individuals who are competent to enter into legally binding contracts under applicable law and is not directed towards children.
Slaney Healthcare does not knowingly collect or process personal information from children except where such collection is permitted under applicable law or undertaken with the consent of a parent or lawful guardian. If we become aware that personal information has been collected from a child in violation of applicable law, we shall take appropriate steps to delete or otherwise process such information in accordance with applicable legal requirements.
Changes to this Privacy Policy
Slaney Healthcare reserves the right to amend, modify or update this Privacy Policy from time to time to reflect changes in applicable laws, regulatory requirements, technology, business practices or the services offered through the Website.
Any revised Privacy Policy shall become effective upon its publication on the Website unless otherwise specified. Your continued access to or use of the Website after such publication shall constitute your acceptance of the revised Privacy Policy.
Grievance Redressal
If you have any questions, concerns or grievances regarding this Privacy Policy or the processing of your personal information, you may contact the Grievance Officer designated by Slaney Healthcare.
The name, designation and contact details of the Grievance Officer shall be published on the Website and may be updated from time to time. Slaney Healthcare shall endeavour to acknowledge and resolve grievances within the timelines prescribed under applicable law.
Contact Us
If you have any questions regarding this Privacy Policy or the manner in which your personal information is collected, used, disclosed or otherwise processed by Slaney Healthcare, you may contact us using the contact details available on the Website. We shall make reasonable efforts to respond to your queries and requests in accordance with applicable law.
Governing Law
This Privacy Policy shall be governed by and construed in accordance with the laws of India. Any dispute arising out of or relating to this Privacy Policy shall be subject to the exclusive jurisdiction of the competent courts at Ahmedabad, Gujarat, without prejudice to any dispute resolution mechanism provided under the Terms & Conditions governing the use of the Website.