At Slaney Healthcare Marketplace, customer satisfaction is our priority. We are committed to delivering genuine, high-quality healthcare products. Please read our Return, Refund & Cancellation Policy carefully before placing an order.
Order Cancellation
- Orders may be cancelled only before they are dispatched from our warehouse.
- Once an order has been shipped, it cannot be cancelled.
- To request a cancellation, please contact our Customer Support team immediately with your order details.
- If the cancellation request is approved before dispatch, the eligible refund will be processed to the original payment method.
Return Policy
Returns are accepted only under the following circumstances:
- The product received is damaged, defective, expired, or tampered with.
- An incorrect product has been delivered.
- The product is missing from the order.
To initiate a return, customers must notify us within 48 hours of delivery and provide the order ID, invoice, and clear photographs or videos of the product, packaging, and shipping label.
All return requests are subject to verification and approval by Slaney Healthcare Marketplace. Products must be returned in their original packaging along with all accessories, labels, manuals (if applicable), and invoice.
Non-Returnable Products
For safety, hygiene, and regulatory reasons, the following products are generally not eligible for return unless they are received damaged, defective, expired, or incorrect:
- Medicines and pharmaceutical products
- Temperature-sensitive products
- Personal care and hygiene products
- Opened or used products
- Products with broken seals or damaged packaging
Refund Policy
- Once the returned product is received and successfully inspected, eligible refunds will be initiated.
- Refunds will generally be processed within 5–7 business days to the original payment method.
- The time taken for the refunded amount to reflect in your account may vary depending on your bank or payment provider.
Replacement Policy
Where applicable, eligible products may be replaced instead of refunded, subject to product availability and verification of the return request.
Contact Us
For any queries regarding cancellations, returns, refunds, or replacements, please contact our Customer Support team at support@slaney.in. Our team will be happy to assist you and ensure a smooth and timely resolution.